As businesses continue to factor remote workers into their long-term plans, it is critical to consider contact center solutions that make communications from the office and home seamless.
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Lately, technologies with implications for the CCaaS (Contact Center as a Service) space, such as artificial intelligence (AI), have continued to develop at a rapid pace. This 6-12 report will explore what CCaaS decision makers need to know about the changing landscape of CCaaS offerings.
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There are many misconceptions about cloud based contact center solutions that prevent companies from taking advantage of its many benefits. The team at Opkalla shares the truth here.
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Quick Description: Full stack white glove aggregator of Network, Connectivity, UCaaS, CCaaS, Security and Managed Services
What do they do: NHC offers support in three simple layers:
NETWORK – Whether Public or Private, NHC will deploy network connectivity anywhere in the country by leveraging modern transport mechanisms such as Fiber, Copper, Cable, LTE (soon 5G), Fixed Wireless and Satellite.
OVERLAY – NHC Cloud-native applications are critical for any customer profile, and include UCaaS, Contact Center, Collaboration, Hosted Voice, VoIP, IP-PRI and IP-POTS, SD-WAN and Security.
MANAGE – Once a customer procures their Network and Overlay options, NHC will manage it proactively. If a customer already works with an MSP, NHC will co-manage at no additional cost
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