Posts in Helpdesk as a Service
2020 Predictions - AI changing phone systems and call centers
2020 Predictions - AI changing phone systems and call centers

Brands will spend $8 billion more on customer service agents in 2020 than the prior year. This will be a consequence of the heightened demand for highly skilled agents (read: higher salaries), as well as employee experience improvements that are necessary to stimulate and retain agents.

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UCaaS, Helpdesk as a Service, Public Cloud SolutionsAaron BockOpkallaUnified Communications, Contact Center, Call Center, UC, CCaaS, Call Center Agents, Artificial Intelligence, AI, Digital Transformation