Unified Communications as a Service (UCaaS) is a way to help unify the many communication methods users are faced with inside of your organization today (calls, emails, texts, video meetings, social media, etc.).

In TechRadar’s article about UCAAS, DeMuro and Aylarov discuss the brief history causing the shift and where it fits in the technology spectrum. With technology changing constantly, the customer experience has become more important than ever, especially because your customers can share that experience with their network easier than ever.

Here are 4 simple reasons you should be looking to move to UcaaS now:

1) COST: According to Sprint, the savings typically start at about 35% less than what you are spending on your legacy system today when you add up the cost of labor, maintenance, etc.

2) ADAPTIVE AND MOBILE: With at least 25% of employees working from home, the ability to adapt to the ever changing schedules and locations makes it easier than ever for these employees to stay connected. One of your IT Help Desk employees has a sick child and needs to work from home? No problem…. with UCaaS, your employee would have the full communication suite available to them right there in their home office and provides a seamless experience for the customer.

Additionally, with collaboration happening every day, UCaaS makes it easier than ever inside of your organization as well as with your customers.

3) SCALABLE FOR THE FUTURE: You don’t have to plan for massive capital expenditures and huge migrations onto a new technology platforms. The management of the infrastructure will all be done for you and you can focus on core business activities.

4) DATA DATA DATA: With UCaaS, communication data is collected and made available to entire teams. This can be analyzed for a better understanding of how your team is working together, as well as how employees are interacting with customers. This creates the potential for big and positive implications to your bottom line.