The IT Matters Podcast is about IT matters and matters pertaining to IT.

In this episode, host Aaron Bock interviews Tanner Fritz, cofounder and VP of Customer Success at accounting firm software company Anduin.AI.

Conversation Highlights:

• Challenges in the accounting and professional services industry from a technology perspective. (3:09)
• What he sees varying decision makers at accounting and professional services firms view IT as. (6:28)
• One of the biggest myths about what IT does in the accounting world. (10:17)
• Whether IT is seen as a subset of technology, and how Tanner defines IT, both professionally and personally. (13:42)
• How to better position IT as an investment. (16:27)
• IT trends people need to start paying attention to, as well as technology game changers for Anduin. (22:02)
• A technology many accounting firms aren't using now, but should within the next five years. (28:54)
• Advice for someone getting into IT. (32:52)
• Overall best piece of advice related to technology. (36:42)

Technologies Mentioned:

• Loom - video messaging for work
• Zoom Bots for Transcribing - like Otter
• Reclaim - smart time blocking for your calendar
• Superhuman - for increased email efficiency

About Tanner Fritz:
Tanner is cofounder and VP of Customer Success at Anduin.  A former college basketball player, Tanner's career in tech and product management began in Charlotte — first in product leadership roles at Mood Media and Tykoon, leading to the Chief Technology Officer role at Speed Digital (motorsports-focused platform). Tanner then became Chief Technology Officer of Sona MedSpa, a private equity–backed network of dermatology practices, where he oversaw digital transformation and tech-enabled growth. Outside of work, Tanner enjoys playing basketball, fly fishing, volunteering at his church, and watching his three kids grow up with his wife Jenny.

About Anduin.AI:
AI for an EASIER | FASTER | SMARTER work-to-cash cycle.
Anduin helps accounting firms fix their billing process, speed up their cash flow, and delight their clients (without replacing their PM system). Their Intelligence-Based Billing™ solution automates and improves time-consuming back-office finance processes such as invoice prep, collections, and payments, and liberates high-value partners and staff to focus on delivering value to clients. Intelligence-Based Billing™ also integrates data from across firm systems to centralize best-practices and deliver predictive insights to firm leaders. Benefits to clients include a superior, delightful, and easy billing and payment experience. Benefits to firms include saving partners time and shedding administrative headaches, reducing firm costs and fees for finance leaders, and gaining insights and controls for executive leaders to better protect their firm's financial health.