Cloud Contact Center

Improve customer care and ultimately, satisfaction, retention and sales.

You can have the best IT infrastructure possible, but without a seamless client experience that leads to sales growth, it won’t matter. We’ll help you explore the top cloud contact center providers and software to build your own solution, or help you explore Contact Center as a Service (CCaaS) offerings. CCaaS offers outsourced call center and contact center functions and capabilities as a service paid via monthly subscription model.

Get Quotes

(At no cost. Seriously.)

Let’s explore the IT industry’s oldest and newest cloud contact center technology, to see what’s best for your company.

Why consider Cloud Contact Center and CCaaS solutions?

Improve efficiency of internal communications

Connect inbound and outbound email, chat, text and social communications

Improve customer service and create one source of data for every client

Empower clients with self-serve FAQs that don’t need live agents

Track support agent productivity with advanced reporting 

Analyze sales performance and improve sales forecasting 

Integrate support ticketing with PBX 

Modernize your phone systems and hardware 

Advanced data analysis powered by machine learning and AI 

Integration applications across departments and divisions

“Opkalla made my life easier.”

“Opkalla made my life easier by gathering all of the vendor options and organizing each to help me choose the right solution for each project we were working on. In addition, they were able to help expedite vendor escalation when needed."

- Trish Lusk, IT Director at Harper Corporation

How Our Process Works

NEEDS ASSESSMENT

A phone call to discuss the solutions you’re looking for and the problems you’re facing.

VENDOR RESEARCH

We do the research, provide a list of your best options, and arrange meetings with tech vendors to discuss further.

DECISION-MAKING

Once you decide on the best product for you, we can help negotiate final contracts to get you the best deal.

Transparent Pricing

You pay the same price as going directly to the vendor. Our services don’t cost you extra.

LET’S TALK ABOUT YOUR CLOUD contact center software OPTIONS AND PRICING. CALL 704-327-2347 OR COMPLETE THE FORM BELOW.