IT Helpdesk as a Service

Outsource day-to-day IT support so you can focus on projects that move the business forward.

Helpdesk as a Service solutions allow you to outsource Level 1 and 2 IT support requests to an experienced IT services provider. A managed help desk works much like an internal help desk, users needing support will contact their managed help desk via a ticketing system, phone call or email. The help desk works to resolve their issue by providing instruction or remoting in to that user’s device. This frees up your IT team (or one-person department) to 1) focus on the projects and objectives only they can handle for your company and 2) maybe take a vacation occasionally.

Get Quotes

(At no cost. Seriously.)

Let’s explore the IT industry’s most trusted Helpdesk as a Service providers, to see what’s best for your company.

Why Consider Helpdesk as a Service?

24/7 technical support to get problems solved quickly and efficiently

Improve your employees’ or clients’ experience with your company’s IT

Eliminate time spent on user incidents by already swamped IT staff

Reduce frustration for both IT staff and end-users

Select technical support specialists with the credentials, training, experience you need

Reporting on incident management helps you understand UX across your IT

IT help desk engineers identify root cause of recurring incidents and help you fix them

“Opkalla didn’t sugar coat anything.”

“Before I had to do everything for everybody. Now our staff can do much more on their own. When we were researching options, Opkalla didn’t sugar coat anything. If there was something they didn’t like about a product or vendor, they'd tell us. They were on every meeting they arranged with a vendor, listening and advising."

- Andrew Bromfield, Network Administrator at Howard Perry Walston

How Our Process Works

NEEDS ASSESSMENT

A phone call to discuss the solutions you’re looking for and the problems you’re facing.

VENDOR RESEARCH

We do the research, provide a list of your best options, and arrange meetings with tech vendors to discuss further.

DECISION-MAKING

Once you decide on the best product for you, we can help negotiate final contracts to get you the best deal.

Transparent Pricing

You pay the same price as going directly to the vendor. Our services don’t cost you extra.

Let’s talk about Helpdesk as a Service options and pricing. Call 704-996-3690 or complete the form below.